RETURNS/EXCHANGES
RETURN / EXCHANGE
We want you to love your new purchase. If you’re not completely satisfied, let us take care of it!
RETURN POLICY
- You may return or exchange your merchandise within 30 days, strictly from the delivery date.
- All sale items are final sale NO RETURNS/ NO EXCHANGES
- Merchandise must be unworn (no perfume), unwashed, undamaged, and unaltered in a resalable condition and original clear bag. Please don't ship white items without a bag.
- A free shipping label will only be available for exchanges or store credit within the US
- Applicable restocking fee of 15% will be assessed in merchandise received without original packaging.
- Try on first! Merchandise must have all tags, including any hang tags, attached.
- No returns will be accepted without a return authorization number.
- We only accept returns from online orders not retailers
- Items that are not resalable will be rejected and ship back to buyer.
- All items marked Final Sale are heavily marked down and are strictly non-refundable and cannot be exchanged for any other merchandise.
- Pre-paid return labels are currently available for U.S. orders only.
- International customers are responsible for return shipping fees.
REFUNDS
- You will receive your refund in the original form of payment.
- Original shipping charges, duties and tax fees are nonrefundable.
- Refunds will be processed within approximately 7 business days after we receive your return.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We are not responsible for packages LEFT UNCLAIMED at USPS locations. If a package gets returned to us, we will issue store credit ONLY.
CANCELLATIONS
- If you change your mind before we process your order, you may cancel shipment. Email support@adelynrae.com with the subject, "Cancel."
RETURN INSTRUCTIONS
- To receive a return authorization #, fill out this form: LINK or send a request to support@adelynrae.com explaining your reason for your return.
- Return Authorization requests received Friday evenings, weekends, or holidays will be issued the following business day.
- Ship your return package to the following:
ATTN: WEB RETURNS
2812 S. GRAND AVENUE
LOS ANGELES, CA 90007
- Please write your RA# clearly on the outside of the shipping box or place a note inside the package with your RA#.
- Please keep your receipt and tracking # for all returns.
- Exchange merchandise will be credited as a return and a new order must be places for new items.
- Returns will NOT be accepted without a return authorization number.