SHIPPING


PAYMENT AND SHIPPING

If your question is not addressed below, reach out to support@adelynrae.com.

 

PAYMENT

Adelyn Rae accepts VISA, MASTERCARD and AMERICAN EXPRESS. We will not bill your credit card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution).

To prevent fraudulent charges, Adelyn Rae reserves the right to request additional identification by email or telephone.

SHIPPING

All orders will be processed in 1 to 3 business days after payment is received. Packages that are processed will be picked up by shipping carriers (UPS, US Postal Service) and takes 5 to 10 days to deliver depending on your location. Please allow some delays during holidays and after long weekends.

INTERNATIONAL SHIPPING

Please contact support@adelynrae.com with your order for a custom shipping quote and we will get back to you shortly.

Note: we are NOT responsible for any other additional duties, taxes, or fees. Additional import charges are the responsibility of the buyer because we have no control over these charges and cannot determine what they may be. 

SALES TAX

Sales Tax will be applied on orders shipped in California. Sales tax does not apply to orders shipped to addresses in other states.

 

ORDER PROCESSING TIME

Orders are processed and delivered Monday through Friday, excluding holidays. Orders placed after 2pm PST will be processed and shipped the following business day. Please understand there may be unanticipated delays due to inclement weather.

CONFIRMATION

If you provided a valid e-mail address during the Checkout process, you will receive two e-mails after your order is placed. The first confirms the details of your order. The second e-mail notifies you your order has shipped, and also contains your adelynrae.com order tracking number.

MODIFYING AN ORDER

We are unable to modify your order once it has been placed. However, if you have not yet received shipping confirmation, you are able to cancel your order and place a new one. Email support@adelynrae.com with the subject, "Cancel," to do so. 

OUT OF STOCK ITEMS

While we make every effort to maintain a live stream inventory, occasionally we may run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation e-mail.