PAYMENT AND SHIPPING
If your question is not addressed below, please reach out to firstname.lastname@example.org.
Adelyn Rae accepts VISA, MASTERCARD and AMERICAN EXPRESS. We will not bill your credit card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution).
To prevent fraudulent charges, Adelyn Rae reserves the right to request additional identification by email or telephone.
Free Shipping on orders over $100 is only valid for orders within USA. We use ground shipping that may take up to 2-10 days
PLEASE NOTE: We ship all orders with "Signature Confirmation required" for security purposes. Please make sure that someone is available to receive and sign for the package on the delivery date. If no one is available, you will be required to pick up your package at the nearest USPS facility.
Please note: we are NOT responsible for any other additional duties, taxes, or fees applied when shipping internationally. Additional import charges are the responsibility of the buyer because we have no control over these charges and cannot determine what they may be. Please check your local customs website for more information.
We do not ship to the following countries: Cuba, Iran, Democratic People's Republic of Korea, Russia, Afghanistan, Saudi Arabia, Syria, Tajikistan, Turkmenistan, and Venezuela.
International DHL (2-3 Business Days) $60 for 1-2 items
$100 for 2-5 items
*Please note, rates may vary by location
LOST/ STOLEN/ UNCLAIMED PACKAGES
If the tracking information for your delivered package is "CONFIRMED" or "DELIVERED" by our shipping carriers (UPS, US Postal Service). We are NOT responsible for packages that were left unclaimed, got lost, or stolen after they were delivered.
We are not responsible for packages that were left unclaimed at the USPS. If a package is returned to us, we will ONLY issue store credit if there are no damages.
We recommend that you track your package as soon as we send you the tracking information.
If for any reason your package is lost by our shipping carriers (UPS, US Postal Service) and there is NO proof of delivery, we will cover the damages.
Sales tax will be applied on orders shipped in California. Sales tax does not apply to orders shipped to addresses in other states.
ORDER PROCESSING TIME
Orders are processed and delivered Monday through Friday, excluding holidays. Orders placed after 10am PST will be processed and shipped the following business day. Please understand there may be unanticipated delays due to inclement weather.
If you provided a valid e-mail address during the Checkout process, you will receive two e-mails after your order is placed. The first confirms the details of your order. The second e-mail notifies you your order has shipped, and also contains your adelynrae.com order tracking number.
MODIFYING AN ORDER
We are unable to modify your order once it has been placed. However, if you have not yet received shipping confirmation, you are able to cancel your order and place a new one. Email email@example.com with the subject, "Cancel," to do so.
OUT OF STOCK ITEMS
While we make every effort to maintain a live stream inventory, occasionally we may run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation e-mail.
For orders over $200 we ship with a signature confirmation and we cannot Ship to PO boxes