Shipping policy

PAYMENT AND SHIPPING

If your question is not addressed below, please reach out to support@adelynrae.com.

 

SHIPPING

We offer free ground shipping on all continental U.S. orders above $100.

 

INTERNATIONAL SHIPPING

Please note: we are NOT responsible for any other additional duties, taxes, or fees applied when shipping internationally. Additional import charges are the responsibility of the buyer because we have no control over these charges and cannot determine what they may be. Please check your local customs website for more information.

We do not ship to the following countries: Cuba, Iran, Democratic People's Republic of Korea, Russia, Afghanistan, Saudi Arabia, Syria, Tajikistan, Turkmenistan, and Venezuela. 

 

International DHL (2-3 Business Days)             

$60 for 1-2 items 

$100 for 2-5 items 

*Please note, rates may vary by location

 

LOST/ STOLEN/ UNCLAIMED PACKAGES

If the tracking information for your delivered package is "CONFIRMED" or "DELIVERED" by our shipping carriers (UPS, US Postal Service). We are NOT responsible for packages that were left unclaimed, got lost, or stolen after they were delivered. 

We are not responsible for packages that were left unclaimed at the USPS. If a package is returned to us, we will ONLY issue store credit if there are no damages.

We recommend that you track your package as soon as we send you the tracking information.

If for any reason your package is lost by our shipping carriers (UPS, US Postal Service) and there is NO proof of delivery, we will cover the damages.

 

SALES TAX

Sales tax will be applied on orders shipped in California. Sales tax does not apply to orders shipped to addresses in other states.

 

ORDER PROCESSING TIME

Orders are processed and delivered Monday through Friday, excluding holidays. Orders placed after 2pm PST will be processed and shipped the following business day. Please understand there may be unanticipated delays due to promotions or holidays.

CONFIRMATION

If you provided a valid e-mail address during the checkout process, you will receive two e-mails after your order is placed. The first confirms the details of your order. The second e-mail notifies you your order has shipped, and also contains your adelynrae.com order tracking number.

MODIFYING AN ORDER

If your order hasn't been shipped and you need to modify or cancel it, it's not too late!  Email support@adelynrae.com with the subject, "Cancel" or "Modify," along with your order number. 

OUT OF STOCK ITEMS

While we make every effort to maintain a live stream inventory, occasionally we may run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation e-mail.

PO BOXES 

For orders over $200, we ship with a signature confirmation and we cannot Ship to PO boxes.