Janessa Dress

Returns Policy

RETURN POLICY * You may return or exchange your merchandise within 15 days, strictly from the delivery date. * All sale items are final sale NO RETURNS/ NO EXCHANGES * Merchandise must be unworn (no perfume), unwashed, undamaged, and in a resalable condition. * Try on first! Merchandise must have all tags, including any hang tags, attached.  * No returns will be accepted without a return authorization number. * We only accept returns from web orders not retailers * items that are not resaleable will be rejected and Ship back to buyer. * All items marked Final Sale are heavily marked down and are strictly non-refundable and cannot be exchanged for any other merchandise..

You will receive your refund in the original form of payment. Original shipping charges, duties and tax fees are nonrefundable. Refunds will be processed within approximately 7 business days after we receive your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. We are not responsible for packages LEFT UNCLAIMED at USPS locations. If a package gets returned to us, we will issue store credit ONLY..

RETURN INSTRUCTIONS * To receive a return authorization #, fill out this form: LINK or send a request to support@adelynrae.com explaining your reason for your return.  * Return Authorization requests received Friday evenings, weekends, or holidays will be issued the following business day.  * Ship your return package to the following:
ATTN: WEB RETURNS
2812 S. GRAND AVENUE
LOS ANGELES, CA 90007 * Please write your RA# clearly on the outside of the shipping box or place a note inside the package with your RA#. * Please keep your receipt and tracking # for all returns. * Exchange merchandise will be credited as a return and a new order must be places for new items. * Returns will NOT be accepted without a return authorization number.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.